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Online Shop >> Shipping Options

Order Processing

Orders received by 1pm PST and designated as RUSH Domestic Shipping are processed the same day. Standard orders and rush orders received after this time will be processed the next business day. We do not ship on Saturday or Sunday.

Standard Domestic Shipping

We choose our carriers based upon their ability to deliver your products in the most cost effective and freshest way. We generally ship USPS Priority to residential addresses in the continental US, Hawaii, Alaska, PO Boxes, APO & FPO addresses, and to US territories (such as Guam or Puerto Rico). If your order is being shipped to a place of business, we generally ship UPS Ground. UPS requires a physical street address (not a PO Box). Standard shipping takes between 2 and 7 business days to arrive. (Arrival time depends on your zone, and the amount of distance between your address and our warehouse in Sebastopol, CA.)

Rush Domestic Shipping

If you need your order by a certain date or time, you may choose to have your order shipped UPS Next Day Air, 2nd Day Air or 3-Day Select. (This service is available to any street address in the U.S. and may also be used for shipment to Alaska and Hawaii.) s

Canadian/International Shipping

At this time, we do not ship to countries other than Canada. Shipments to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan are sent UPS Standard, which generally takes 4-10 business days to arrive. Orders going to the Northwest and Yukon territories will be sent UPS Worldwide Express, which generally takes 2-4 business days to arrive. UPS requires a physical address and a phone number for every international order. You may be subject to import duties and taxes, and as the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order.

Tracking Your Order

You should receive a confirmation email from USPS or UPS that will tell you the scheduled delivery date and tracking number of your package. If you do not receive a confirmation within 3 business days of placing your order, please email for tracking information or call us at 800.369.1365. If you created an account when placing your order, you can also track your order’s processing status through your account.

If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier. We are not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery.

 

 

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